The Internal Sales Manager is responsible for making outbound calls to new customers, their prime objective is to generate sales and increase profitable sales. Working in conjunction with the Area Sales Managers they maintain regular communication with new and existing customers to ensure a high level of customer satisfaction and in turn repeat business. The Internal Sales Manager must have enthusiasm, initiative, be a good team player and be able to work under pressure to achieve targets.
Plan and manage a daily, weekly and monthly diary for call outs to new and existing customers
Working with and support the Area Sales Managers to maximise sales, set up exclusive meetings with new customers and ensure area targets are achieved. Covering areas in case of absence or holidays.
Hitting sales targets and other KPIs as set by the Customer Service Manager. Managing time effectively and being proactive to ensure these targets are hit.
Building and maintaining relationships with Customers over the phone and via email. Successfully ensuring both customer and business needs are met.
Producing and analysing reports, identifying areas of improvement.
Contributing to promotional ideas and collaborating with the Marketing team.
Great IT skills including Microsoft Office and using in-house data bases
Excellent communication skills and telephone manner
Ability to multitask
Great negotiating and sales skills
Previous experience in a telephone sales environment