Hours – Full Time

Reports to – National Accounts Manager

Location – Head Office, Ipswich

The Ecommerce Sales Executive will support the National Accounts Manager to drive online sales growth, ensuring processes and work flows are in place to enable fast efficient product launches that are continually improved and optimized.

• Managing product uploads and site content – ensuring all products are online on time and accurately to maximise sales.
• Creating product listings for online sales.
• Liaising with internal teams to facilitate customer requirements including image requests and technical data.
• Producing and analysing reports.
• Optimising existing listings and analysing customer portfolios.
• Maximising sell-through of all product lines
• Responsible for the implementation of effective processes and work-flows to ensure efficient product launches are successful, continually analysing how these could be improved and optimised.
• Planning promotions and optimising B2B and B2C online sales.
• Building rapport and managing relationships with new and existing customers through occasional face to face meetings, over the phone and via email.
• Delivering great customer service, providing quotes and information.
• Query resolution.
• Any other ad-hoc support required.

Previous experience in a sales / customer service role is essential.

• Previous experience working with ecommerce platforms is desirable.
• Ability to manage data across multiple platforms.
• Previous experience in running and analysing reports.
• Excellent excel knowledge for building reports.
  Excellent written skills.
• Excellent attention to detail
• Self-motivated with the ability to adapt and be flexible.
• Well organised with excellent time management skills.
• Great all-round administration and IT skills.
• Excellent problem solver.