We’re looking for a confident, proactive Internal Sales Manager with account management and relationship development experience. You’ll be experienced in selling multiple brands and products across several sectors in a Telesales environment. It goes without saying that you’ll be a great communicator who enjoys a bit of healthy competition with your colleagues. The role will predominantly be office based with the potential to work from home.
With a competitive starting salary depending on experience and uncapped target based bonus earning potential this is a great opportunity for an experienced salesperson to join one of the UK’s leading an award-winning manufacturers and distributors of domestic appliances.
Planning and managing your daily, weekly and monthly call-out diary to new and existing customers
Working with and supporting the Area Sales Managers to maximise sales, covering in cases of absence or holiday
Hitting set daily, monthly and yearly targets and KPI’s
Building and maintaining relationships with Customers over the phone and via email. Successfully ensuring both customer and business needs are met
Producing and analyzing reports, identifying areas of improvement
Supporting other departments within Customer Service if required
Must have experience of working in a target driven environment with the ability to pro-actively gain sales
Must have previous experience working in a Telesales environment with great sales and negotiating skills
Great IT skills including Microsoft Office and using in-house data bases
Excellent communication skills and telephone manner
Ability to multitask
Great negotiating and sales skills
Previous experience in a telephone sales environment
Experience of the electrical / domestic appliances market is desirable but not essential
You will be responsible for maintaining up to date and accurate product data that will feed all in-house and external platforms where our own brand products are marketed and play a key role in how the New Product Development team is able to ensure all information on our own product ranges is communicated effectively both across departments and to end consumers.
Your key responsibilities would include:
Product Data Administration
Responsible for all own brand product data that is stored across all in-house and external platforms
Set up new products on internal marketing and information databases following instruction from the Product & Brand Manager so that new products can be ordered, and key information is available for various key stakeholders in the new product development process
Work with national accounts and ecommerce sales managers to ensure product information required to list new products on customer facing platforms and websites is accurate and on time
Communicate any changes to existing products in our range to all relevant business stakeholders and ensure marketing and information databases are updated accordingly
Artwork Approvals – Repeat Orders
Ensure that all artwork files (including rating labels, instruction manuals and consumer packaging) for repeat orders of a product is correct for production
Pricing and Promotions
Ensure that all own brand price lists are accurate according to the master price list as instructed by the Product & Brand Manager (to be checked monthly)
Work with the design team to ensure an up to date price list for all own brands is created as instructed by the Product & Brand Manager (to be reviewed on a bi-monthly basis)
Ensure pricing on internal systems is always up to date and accurate based on the latest price lists for each own brand
Ensure an accurate product range is consistently on show in each new Independent Buyer publication following instruction from the Product & Brand Manager
Be the main point of reference for the design team for all own brand Independent Buyer pages
Be responsible for ensuring that pricing, imagery and product specification on show is accurate
Be responsible for all own brand marketing material artwork proofing
Customer Service and Sales Team Support
Complete customer product data/information spreadsheets on request of the Sales Team
Provide branded specification sheets to Customer Service and/or Sales Teams on request (this will also involve working with the design team to ensure our current own brand ranges all have up to date branded spec sheets to match the latest specifications)
Keep troubleshooting guides up to date for all own brand models to ensure Customer Service Team has all the relevant information when assisting consumers with product queries
Carry out product demos to Customer Service and Sales Teams ahead of new product launches
Working within the Purchasing team you will undertake tasks that will aid and support the forecasting, purchasing and overall demand planning functions to ensure that the agreed optimum inventory levels are maintained to maximise customer service levels and minimise costs to the business.
You will assist with analysing stock and sales data, sales forecasts, buffer stocks and delivery requirements. You will organise open purchase orders with our foreign suppliers ensuring paperwork, payments and shipping schedules are processed as required and provide complete holiday cover for others in the department.
Create, send and follow up the forecast report.
Analyse forecast data, investigate, report and question changes and variations between historic sales and new ASM forecasts.
Analyse sales data to highlight high and low level stocks and communicate to Supply Chain Supervisor.
Aid the planning function in completing weekly sales reporting to monitor actual sales against forecasts advising on corrective action where appropriate, to manage the excess stock or out of stock risk.
Raise purchase orders in company system as required.
Request monthly lead time updates from all factories to ensure changes are highlighted at the earliest opportunity.
Check and Process purchase orders, pro forma invoices, commercial invoices and payment paperwork
Report on the companies’ electrical waste.
Carry out month end reporting.
Review stock, usages and historical dates for product spares and raise orders accordingly.
Chase suppliers for production schedules.
Communicate & coordinate container delivery information to the warehouse.
Communicate regular seasonal stock position to the Sales team during peak seasons.
Prior demand planning, forecasting or purchasing experience advantageous
A good understanding of the planning, forecasting and purchasing process
Proficient user of Microsoft Excel including experience with spreadsheet formulas.
Ability to work well within a team.
Excellent communication skills
Excellent administration skills
Outstanding organisational skills and ability to manage own time effectively
Ability to multi-task, whilst having high attention to detail
The ability to manage your own time in order to meet deadlines
We’re looking for someone to join our busy buying team who is positive and flexible with excellent project time management and organisational skills. You’ll have previous experience of working in a buying or purchasing department with the skills and personality to build great relationships with your suppliers. Excellent attention to detail with a good working knowledge of Microsoft Office 365 and Excel is a must along with the ability to analyse and interpret data.
This is a great opportunity to join an award-winning and friendly supportive team, working for one of the UK’s leading an award-winning manufacturers and distributors of domestic appliances.
Support the Buyer with supplier meetings, confirming the agenda and preparing all relevant information
Conduct regular supplier Meetings to maintain the trading relationship and ensure the business is continually up to date with any new developments
Raise supplier claim backs according to terms for rebates and A&P
Complete monthly & quarterly Invoices as required
Manage incorrect price queries
Check invoice queries
Stock planning to ensure the department maintains stock availability targets.
Review weekly sales data against historical sales data to decide which products need to be ordered